Accessibility statement for Worcestershire Trading Standards Service
This accessibility statement applies to content published on the www.worcestershirets.gov.uk domain.
This website is run by Worcestershire Trading Standards Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- some pages and document attachments are not clearly written
- some tables do not have headers
- some links have no discernable text
- most older PDF documents are not fully accessible to screen reader software
- some images do not have good alternative text
- some of our online forms are difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
- most newer PDF documents are not fully accessible to screen reader software
- our homepage has a rotating carousel of pictures
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, then contact us on our general enquiries e-mail: tsenquiries@worcestershirets.gov.uk or 01905 822799. Please let us know it is a request for information from our web site in a different format, and also:
- the web address (URL) of the content
- your name and e-mail address
- the format you need, for example, accessible PDF, large print, easy read, audio recording or braille.
We’ll consider your request and get back to you in 7 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our general enquiries e-mail: tsenquiries@worcestershirets.gov.uk or 01905 822799.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Please contact us first by our general enquiries e-mail: tsenquiries@worcestershirets.gov.uk or 01905 822799.
Technical information about this website’s accessibility
Worcestershire Trading Standards Services is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
Alt text header logo is missing. This fails WCAG 2.0 Level A: 1.1.1 Non-text Content. See section “What we are doing to Improve Accessibility” for our improvement and compliance plan.
Some of our form elements do not have labels, including the search bar. This fails WCAG 2.0 Level A: 3.3.2 Labels or Instructions, WCAG 2.0 Level A: 1.3.1 Info and Relationships, and Success Criterion 2.5.3 Label in Name. See section “What we are doing to Improve Accessibility” for our improvement and compliance plan.
It is not possible to skip to the main content. This fails WCAG 2.1 success criterion 2.4.1 (Bypass Blocks). See section “What we are doing to Improve Accessibility” for our improvement and compliance plan.
Keyboard focus indicators are not visible. This fails to meet Success Criterion 2.4.7 Focus Visible. See section “What we are doing to Improve Accessibility” for our improvement and compliance plan.
Not all our Id attributes are unique. This fails WCAG 2.0 Level A: 4.1.1 Parsing. See section “What we are doing to Improve Accessibility” for our improvement and compliance plan.
Some of our links do not have discernible text. This fails WCAG 2.0 Level A: 4.1.2 Name, Role, Value and WCAG 2.0 Level A: 2.4.4 Link Purpose (In Context). See section “What we are doing to Improve Accessibility” for our improvement and compliance plan.
Not all our documents have one main landmark. This fails to meet Success Criterion 2.4.1 Bypass Blocks, Success Criterion 1.3.1 Info and Relationships and Success Criterion 2.4.1 Bypass Blocks. See section “What we are doing to Improve Accessibility” for our improvement and compliance plan.
Not all our page content is contained by landmarks. This fails to meet Success Criterion 1.3.1 Info and Relationships and Success Criterion 2.4.1 Bypass Blocks. See section “What we are doing to Improve Accessibility” for our improvement and compliance plan.
Some html element must have language attributes. This fails WCAG 2.0 Level A: 3.1.1 Language of Page. See section “What we are doing to Improve Accessibility” for our improvement and compliance plan.
Not all our frames have title attributes. This fails WCAG 2.0 Level A: 2.4.1 Bypass Blocks and WCAG 2.0 Level A: 4.1.2 Name, Role, Value. See section “What we are doing to Improve Accessibility” for our improvement and compliance plan.
Not all our headings levels only increase by one, which ensures headings have discernable text. This probably only appears on our star rating pages. See section “What we are doing to Improve Accessibility” for our improvement and compliance plan.
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). See section “What we are doing to Improve Accessibility” for our improvement and compliance plan.
Disproportionate burden
Not applicable
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Many of our PDFs and Word documents are not accessible in a number of ways, but essential to providing our services.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
Not applicable.
What we’re doing to improve accessibility
It has been a long-term plan that the current Trading Standards web site would move from its current location and become hosted by Worcestershire County Council. This was originally planned to be completed by 23rd September 2020, and have the site fully compliant. Unfortunately, this has been delayed due to flooding earlier in the year and the pandemic. This move continues to be the long-term plan.
In the short-term, we will continue to make the current version of the web site as compliant as possible, but bear in mind we cannot justify committing resources to a site that will shortly be re-written and hosted on a different platform.
We will continue to test the current web site for compliance, and we will update this accessibility statement when we have a timescale for the web site move, and path to full compliance.
Preparation of this accessibility statement
This statement was prepared on 23rd September 2020. It was last reviewed on 23rd September 2020.
This website was and continues to be regularly tested and automatically scanned for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA. These tests have been carried out internally by Worcestershire Trading Standards Service, Worcestershire Regulatory Services Technical Services and Wyre Forest District Council web team.
