Trading Standards consumer advice is now provided by:

Citizens Advice Consumer Services (CACS).

 03454 04 05 06 or 0208 185 0710

The Citizens Advice Consumer Service is an advice service that is supported by local authorities nationally, and is funded by Government.

"We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination."

They are the first point of contact for all Trading Standards related queries and will endeavour to help you with your enquiry. They will also notify the appropriate local Trading Standards team of your contact. 


The Trading Standards team may contact you in certain circumstances:

- if your complaint or enquiry is part of a wider investigation,

- if there is an immediate risk of injury,

- if a rogue trader is present at your property

All complaint information is analysed and used for intelligence purposes to prioritise tasks and investigations.


To contact Citizens Advice Consumer Services, please call on:-  03454 04 05 06 or 0208 1850710

Textphone - Dial 18001 followed by 03454 04 05 06.

If you would like to speak to a Welsh-speaking adviser, dial 18001 followed by 03454 04 05 05.

Opening hours are 9.00 and 17.00. Monday - Friday.

There’s a different way of getting in touch depending on whether it’s about:

An adviser will get back to you within 5 working days. 

A wide range of consumer information and advice is also available online from their website